Frequently Asked Questions
What paperwork do I need to complete prior to my first visit?
Please watch your inbox for an email with a link to electronically sign these forms below before your first visit back to the Y. If you did not receive an email – please allow time to electronically sign these forms during your first check-in back to the Y.
COVID-19 Code of Conduct (New)
May I bring a guest or use my nationwide membership?
Due to limited capacity, the Y is open to local Y members only at this time. Due to the nature of the COVID-19 crisis, nationwide membership privileges are temporarily suspended.
May I access my locker to retrieve my personal belongings?
You may contact the Membership Department and someone will retrieve your belongings for you.
How can I claim items from the Lost and Found?
The member Lost and Found process will be digitized. All lost and found items will be safely bagged. Once a member claims an item, it will be moved, in its bag, to the Membership Desk for pick up.
Why didn’t I hear from the Y during this time?
Regular communication has been sent out since the start of the COVID-19 crisis, primarily through email. If you didn’t receive messages, you may have unsubscribed from a previous email or your email address is incorrect or missing in our system. If you have a family membership, the primary person listed on the account would have received the information, not every family member. If you need assistance, please contact the Membership Department
Why have some services stopped? Towels? Newspapers/Magazines? Equipment?
We are taking all precautions possible in order to provide you with the safest experience possible. Towels and other self-serve amenities cannot be properly sanitized or managed and therefore discouraged by CDC and state guidelines. Equipment has been pared down to allow for proper social distancing and cleaning precautions.
Will reservations be required for everything?
Yes. A reservation system is employed for ALL activities. The current state guidance recommends reservations to mitigate spread by bringing together smaller groups of people.
How do I make a reservation?
The reservation system can be accessed by anyone who has a computer, tablet or smart phone at www.annarborymca.org/reservations.
If you don’t have access to any of these devices, you can call the Y at 734.996.9622 to ask a staff member to make a reservation for you.
Are youth sports running?
Youth programs that can allow for proper social distancing and a lack of shared equipment will be brought back before other youth programs. We plan to bring back all programs as soon as it is deemed appropriate to do so.