Frequently Asked Questions
What paperwork do I need to complete prior to my first visit?
Please watch your inbox for an email with a link to electronically sign these forms below before your first visit back to the Y. If you did not receive an email – please allow time to electronically sign these forms during your first check-in back to the Y.
COVID-19 Code of Conduct (New)
May I bring a guest or use my nationwide membership?
Yes! Guest passes, day passes and NWM are permitted.
May I access my locker to retrieve my personal belongings?
You may contact the Membership Department and someone will retrieve your belongings for you.
How can I claim items from the Lost and Found?
The member Lost and Found process will be digitized. All lost and found items will be safely bagged. Once a member claims an item, it will be moved, in its bag, to the Membership Desk for pick up.
Why didn’t I hear from the Y during this time?
Regular communication has been sent out since the start of the COVID-19 crisis, primarily through email. If you didn’t receive messages, you may have unsubscribed from a previous email or your email address is incorrect or missing in our system. If you have a family membership, the primary person listed on the account would have received the information, not every family member. If you need assistance, please contact the Membership Department
Why have some services stopped? Towels? Newspapers/Magazines? Equipment?
We are taking all precautions possible in order to provide you with the safest experience possible. Towels and other self-serve amenities cannot be properly sanitized or managed and therefore discouraged by CDC and state guidelines. Equipment has been pared down to allow for proper social distancing and cleaning precautions.
Will reservations be required for everything?
No. Reservations are not required to use the YMCA.