WELCOME BACK
The Ann Arbor YMCA can’t wait to welcome you back to your Y. Bookmark this page for important information as we reopen the membership branch at 400 West Washington Street in phases.
GENERAL OPENING INFORMATION
Check here for the latest updates as we implement our phased reopening. You will note some new procedures as we go forward:
Our top priority is keeping our members as safe and protected as possible while using our facilities. We will be opening in phases while following strict guidelines from the CDC, state and county authorities. You will notice that some equipment has been rearranged to facilitate social distancing and frequent disinfecting. At this time, we are able to welcome only members of the Ann Arbor YMCA (no reciprocal members or guests).
PLEASE NOTE: Anyone under the age of 14 must be accompanied by an adult while in the building. Access will be by reservation only: contact the Y online (www.annarborymca.org/reservations) or by phone (734.996.9622) to make a reservation for your workout time. During Phase one, the gymnasium, indoor and outdoor health and wellness areas, swim lessons and in-person and virtual classes will be in operation. While we’re excited to begin operating at our full capacity, currently we are unable to offer access for lap swimming, child watch, locker rooms, towel service or saunas.
Phase One Hours:
- Monday – Friday: 7 a.m. – 10 a.m., 4 p.m. – 7 p.m.
- Saturday: 8 a.m. – 12 p.m. (Classes and swim lessons only)
- Sunday: Closed
Facility Hours (Starting Monday, Sept. 28):
- Monday – Friday: 7:00 a.m.-1:00 p.m., 4-8 p.m.
- Saturday: 9:00 a.m.-1:00 p.m.
- Sunday: Closed
- Lap lanes in our Aquatics Center will be available by reservation during some of those hours, with specifics TBA in the near future!
Mandatory facility check-in procedures include:
- Temperature check and health screening: Your temperature will be checked by trained Y staff before entering the facility. We will also ask a series of health screening questions when you enter the facility.
Hand-sanitization: you will be asked to sanitize your hands with a touchless dispenser. - Signed waiver: You will be asked to sign a waiver stating that you understand that COVID-19 contagion remains a threat in our community and releasing the YMCA of responsibility should you become infected.
- Valid reservation time:
- Reservations may be made up to two days in advance.
- Walk-in reservations are available only if the current hour has capacity.
- Mandatory face covering: Masks covering mouth and nose must be worn the entire time that you are in the facility
- Social distancing: Inside the building we will enforce the CDC-recommended social distancing guidelines of six feet between people. There will be signs posted to help you remember these hygiene and distancing protocols, as well as staff available to answer any questions or concerns that you may have.
Group exercise classes will continue virtually or outside, not inside the building and there will be no contact sports (including basketball games) in the gym. Please note, newspapers and other communal materials will not be available for use during this time.
REQUIRED AGREEMENTS
Please watch your inbox for an email with a link to electronically sign these forms below before your first visit back to the Y. If you did not receive an email – please allow time to electronically sign these forms during your first check-in back to the Y.
PHASE 1 PROGRAMS/SERVICES
Based on guidance from health officials, government leaders, Y-USA and subject matter experts, the Ann Arbor YMCA made informed decisions about new standard operating procedures and carefully weighed the benefits and risks of which programs and services we could resume as safely as possible. Some programs and services may be subject to additional protocols not mentioned here. This information may be subject to change based on new guidance from health officials and government leaders. During Phase 1:
General Facility
- Health and Wellness Floor & Track will be open (No studio availability)
- Outdoor Health and Wellness Area (no mask required)
- Gym – Courts 1 & 2 will be available. Court 3 will be used for cardio equipment
- Preschool and Youth Swim Lessons
- Outdoor Health and Wellness Classes and Virtual Classes
Aquatics – Adult Classes, Youth Swim Lessons, Swim Team
Pools are closed for lap swimming, adult programming and open swim. Barracudas and Masters Dry Land will be offered virtually. Registration for in-person swim lessons can be found HERE.
Child Development Centers
The YMCA’s Ann Arbor, Glacier Hills and Ypsilanti Child Development Centers are all open for normal business hours. Click on highlighted text for additional information.
Child Watch
Child Watch will not be opened during Phase I.
Drinking Fountains
Members and participants are encouraged to bring their own water bottles. The drinking fountain portion will be closed/turned off, but the water filling stations will remain available.
Gymnasium
The gym will be open for small group advance registrations with accommodations for up to 4 people per area. Members are required to follow distancing protocols while using the gym. Sanctioned activities include skill-building drills and conditioning. No competitive play is allowed during Phase 1. Open gym and noon-time basketball will not be allowed at this time. Reserve your time here: www.annarborymca.org/reservations.
Indoor Health and Wellness Floor
The Wellness Center will be available for cardio equipment use and strength training.
- In-person outdoor group exercise will be limited by capacity and remain socially distant. Virtual wellness opportunities remain available.
- Virtual personal training and in-person personal training (indoor and outdoor) will continue to be available.
Locker Rooms
The Universal Access locker room will only be accessible for those who have registered for in-person swim lessons. The men’s and women’s locker rooms are open to members for restroom use only. Showers, locker and sauna use are not permitted during Phase I. Restrooms are also available on the second and third floors. The boy’s and girl’s locker room restrooms will temporarily be for staff use only.
Playgrounds
YMCA Playground usage will be limited to YMCA Child Development program participants.
Sports – Adult and Youth
At this time, adult and youth sports will not be offered due to social distancing requirements.
How has the Y’s health protocol changed?
- Health Screening: Both staff and members will receive temperature checks before being allowed to start their work shift or enter the facility. We will also ask a series of health screening questions when you enter the facility.
- Face Coverings: Face masks covering the nose and mouth are required for members and staff at all times, except when in the pool swimming or taking a quick drink from your water bottle.
- Contact Free Check-In: Members will be asked to self-scan to allow for limited contact entry.
- Health and Wellness Floor: In areas with members might congregate, signage will remind you to keep 6 feet distance from others, and some equipment will be placed out of service to enforce social distancing. Available equipment has been spaced six-feet apart.
- Frequent cleaning: Our staff team will clean all shared spaces and surfaces and the Y will close for cleaning periods each weekday for a more thorough clean. Members will be asked to clean their equipment before and after use.
How Can I Help the Y Keep Myself and Others Healthy?
The Y appreciates your support in the following precautions.
- Stay Home if You’re Sick: Stay home if you don’t feel well. The CDC and public health officials also encourage seniors and members of vulnerable populations, including those with underlying health conditions, to stay at home.
- Be Ready for Temperature Checks: All members will have their temperature taken prior to check in. We will also ask you five health screening questions when you enter the center.
- Observe Physical Distance: Please stay 6 feet apart from others during your entire time in the Y. In areas where members might congregate, signage will remind you of this requirement.
- Expect Reduced Capacity: To ensure proper physical distancing, reservations are required.
- Face Coverings: Face masks covering your nose and mouth are required at all times except when in the pool swimming or taking a quick drink from your water bottle.
Frequently Asked Questions
What paperwork do I need to complete prior to my first visit?
Please watch your inbox for an email with a link to electronically sign these forms below before your first visit back to the Y. If you did not receive an email – please allow time to electronically sign these forms during your first check-in back to the Y.
COVID-19 Code of Conduct (New)
May I bring a guest or use my nationwide membership?
Due to limited capacity, the Y is open to local Y members only at this time. Due to the nature of the COVID-19 crisis, nationwide membership privileges are temporarily suspended.
May I access my locker to retrieve my personal belongings?
You may contact the Membership Department and someone will retrieve your belongings for you.
How can I claim items from the Lost and Found?
The member Lost and Found process will be digitized. All lost and found items will be safely bagged. Once a member claims an item, it will be moved, in its bag, to the Membership Desk for pick up.
Why didn’t I hear from the Y during this time?
Regular communication has been sent out since the start of the COVID-19 crisis, primarily through email. If you didn’t receive messages, you may have unsubscribed from a previous email or your email address is incorrect or missing in our system. If you have a family membership, the primary person listed on the account would have received the information, not every family member. If you need assistance, please contact the Membership Department
Why have some services stopped? Towels? Newspapers/Magazines? Equipment?
We are taking all precautions possible in order to provide you with the safest experience possible. Towels and other self-serve amenities cannot be properly sanitized or managed and therefore discouraged by CDC and state guidelines. Equipment has been pared down to allow for proper social distancing and cleaning precautions.
Will reservations be required for everything?
Yes. A reservation system is employed for ALL activities. The current state guidance recommends reservations to mitigate spread by bringing together smaller groups of people.
How do I make a reservation?
The reservation system can be accessed by anyone who has a computer, tablet or smart phone at www.annarborymca.org/reservations.
If you don’t have access to any of these devices, you can call the Y at 734.996.9622 to ask a staff member to make a reservation for you.
Are youth sports running?
Youth programs that can allow for proper social distancing and a lack of shared equipment will be brought back before other youth programs. We plan to bring back all programs as soon as it is deemed appropriate to do so.
MEMBERSHIP FAQ:
Why was I charged while the Y was closed and can I get a refund?
We communicated over the last few months with our members via email and letter giving you a choice to continue paying membership dues as a donation to the Y’s Covid-19 Relief Fund, or to suspend payments. Because of your membership dues, the Y was able to:
- Distribute a thousand 25-pound boxes of produce a week at 15 different Washtenaw County locations.
- Provide Coronavirus crisis childcare to the children of medical personnel, senior living community employees and first responders during the Governor’s Stay Home, Stay Safe Order.
- Run childcare and in person summer day camps for the children of essential employees when they had to return to work on-site.
- Offer our community free Safety Around Water boxes to help prevent childhood drowning incidents.
- Hold virtual and outdoor group exercise classes.
- Present virtual teen and family engagement classes.
- Host residential family camp opportunities.
- Meet youth in community with our Y on the Fly vans for outdoor recreational opportunities.
- Offer financial assistance to those most in need.
Why am I paying the same amount of membership dues with fewer options?
We are phasing our opening based on current health orders. We will continue to open our health and wellness facilities until we are at full operation.
It has been a long six months and we are deeply appreciative of your loyalty in continuing to support our nonprofit organization throughout the pandemic. Without your donations and continued membership dues, we would not have been able to serve Washtenaw and Southern Livingston Counties during the pandemic.
If you are unsure about the current status of your membership, you are able to check on your account status by logging in to www.annarborymca.org and selecting “view account” in the top right of your screen. A completed membership waiver will be required to enter the facility.
To add, remove or extend a membership hold, you can now do so contactless through our website at www.annarborymca.org/manageaccount. Due to the high demand of these changes, please allow at least 72-hours before confirmation that your account has been updated. For cancellations or more complex membership questions, please contact memberbilling@annarborymca.org .
