MANAGE MY ACCOUNT

At the Y, we want membership to be easy. We know that life brings with it many changes, and your membership needs to change with you. That’s why we’ve made it easy for you to make changes to your account electronically.

UPDATE YOUR MEMBERSHIP ACCOUNT

Membership Changes (Change Membership Type, Add, Remove or Extend Hold, Manage Add-Ons)

Change Billing Information (Add/Delete Card & Pay Balance)

Membership Cancellation

  • Upgrade membership: An Adult, Senior or Young Adult can upgrade to a Household by adding a second adult and all dependent children living in the same household.
  • Downgrade membership: A Household can remove additional members to change to an individual membership type.

Membership Change Descriptions

Hold membership:You may temporarily suspend your membership for up to two months per calendar year, with no charges to your account. Your membership privileges and monthly billing will automatically resume at the end of your hold period. We require 30 days written notice prior to your draft date to place your membership on hold. With CV-19 pandemic, we will allow membership holds be placed on an indefinite hold. You will receive 30-days notice prior to resumption of billing.

Cancel membership: We hate to see you go, but hope to see you again soon. We require 30 days written notice prior to your draft date to cancel. If you return to the Y within 60 days of cancelling, you won’t pay a Joiner’s Fee. If you are moving out of the area, ask for a letter indicating you are a member in good standing, and most Y’s will waive your Joiner’s Fee.

  • Payment method update: You can also update your payment method yourself by accessing your membership account online. The button below will direct you to sign into your account. If you have an online account set up, simply sign in using your email address and password. If you are a current member who has not set up online access, click the center “find account” button and follow the screen prompts.

IN NEED OF FINANCIAL ASSISTANCE?

The Y is a not-for-profit health and human services organization committed to helping people grow in spirit, mind and body. We focus on nurturing kids and teens, improving people’s health and well-being, and giving back to our neighbors. The Y believes that every person should have an opportunity to participate and pursue their own personal goals regardless of skill or financial status. Generous donations to the Y’s Annual Campaign provide funds for scholarship assistance to those who may need support.

The Ann Arbor Y offers financial assistance for membership on a case-by-case basis dependent upon gross annual income, household, and special circumstances. We utilize current Housing and Urban Development (HUD) income data in Washtenaw County in order to distribute aid in a way that reflects our community.

The application may be found here

QUESTIONS?

For questions about your membership please include your name, phone number and question or comment in an email to memberbilling@annarborymca.org