All guests of Ann Arbor YMCA members must present a photo id and complete an emergency medical contact form upon entering the facility. Guests who are under age 18 will need to bring an emergency medical contact form, signed by a parent or guardian, before they can use the facility. Contact forms need to be updated on January 1 of each calendar year. Emergency medical contact forms are also available at the YMCA membership desk.
Membership Cancellations: Requests to cancel membership must be received in writing 30 days prior to the date membership fees are withdrawn (either the 1st or 15th of each month). Less than 30 days will result in the cancellation taking effect the following month. To cancel your membership, please fill out a Cancellation Form at the Front Desk or email your request to email@example.com.
Membership Holds: Members may request that their membership be placed on hold for up to two months per calendar year. During this period, you will not be charged membership fees. At the end of the hold period, your monthly billing and membership privileges will automatically resume. To place your membership on hold, please complete a Change Form at the Front Desk or email your request to firstname.lastname@example.org. Hold requests must be received at least 30 days prior to the date membership fees are withdrawn (either the 1st or 15th of each month). If you wish to cancel your membership at any point during a membership hold, you are required to submit written notice 30 days prior to the date membership fees are withdrawn.
Membership Changes: As a member, if any of the following information needs to be updated, please complete a Change Form at the Front Desk:
- New Credit/Debit Card
- New Checking Account
- Telephone Number
- Membership Upgrades/Downgrades (Changes made to membership types are prorated based on the date of the upgrade/downgrade and the new membership category pricing).
ANN ARBOR YMCA DRESS CODE POLICY
Members and program participants should be able to dress comfortably throughout the facility while upholding and
supporting the values of this family-serving organization. Clothing and footwear must be activity-appropriate:
- Swimwear must be worn in the pool
Throughout the Wellness Center, Gym and other program areas:
- chests and buttocks must be covered
- closed-toe athletic shoes with non-marking soles must be worn unless otherwise indicated by class instructor
- Reversible jerseys will be made available for team sports in the Gym
Clothing with offensive language, images or controversial slogans is prohibited.
Ann Arbor YMCA staff shall apply the dress code consistently and in a manner that does not reinforce or increase
marginalization or oppression of any group based on age, body type/size, cultural observance, ethnicity, gender expression, gender identity, household income, sexual orientation, race or religion.
MILITARY FAMILY MEMBERSHIPS
In partnership with the Armed Services YMCA, the Ann Arbor Y is proud to offer memberships to eligible military families and personnel through the Department of Defense’s (DoD) Military Outreach Initiative. Free Military Family memberships will be awarded for an initial six-month period for each eligible family and service member. Membership renewals in subsequent six-month intervals will be funded based on a military family’s or service member’s ability to meet the eligibility requirements, as well as the continued funding of the Military Outreach Initiative Program. Military families should contact the Membership Desk for more information on these special memberships.
CLASS CANCELLATION POLICY
On days when the temperature and/or wind chill are below -20F or when the Road commission declares unsafe roads, we will cancel morning classes until noon. We will make every effort to have this posted by 6:00 a.m. A decision will then be made by 9:00 a.m. whether to cancel classes after noon. Class cancellations will be posted on the website and on social media. Members and class participants will be emailed and those who have signed up for text alerts will be sent a text. (Please use your cell phone to text Facility to 844.608.9622. We will only text your phone in the event of an equipment issue, class cancellation or building closing. If it is a class in the pool, please use your cell phone to text Pool to 844.608.9622, for aquatics-related updates. ) Please note that Ann Arbor YMCA classes may still run even if AAPS is closed!
Cancellations made prior to the first class meeting will receive a full YMCA credit voucher or refund. Cancellations made before the second class meeting will receive a prorated YMCA credit voucher or refund. No refunds will be given after the second class meets. Exceptions may be considered with a doctor’s note or program director’s approval. Membership is non-refundable. For any other questions please contact the Membership Director
Interested in trying out a class? Many of our adult classes allow for drop-ins. Group classes: $7 member/$17 community member; Sports, Fencing and Martial Ways: $10 Drop-In availability may be limited due to space available in the class or studio. Adult and youth classes that are progressive or require prior experience may not allow drop-ins.
Members and community members may purchase a Class Punch Card: $65 for 11 classes for members, $170 for 11 classes for community members. This card can be used for any adult group exercise class except: TRX, Iyengar Yoga, Kettlebell, Dance and Martial Arts and expires 6 months after sale date. Classes are subject to cancellation due to low enrollment and class access is dependent upon availability. Please have ID ready for class admission. More information is available here.
CHILD PROTECTION: RAPTOR TECHNOLOGY
The Ann Arbor YMCA will review all prospective members and guests against the National Registry of Sex Offenders and prohibit membership or access to our Y for individuals classified as sex offenders. All new members and guests over the age of 18 must present a valid Government Issued ID to use the Ann Arbor YMCA facility.
ELECTRONIC DEVICE POLICY
The YMCA is a safe place for children, adults, and families and we believe in protecting the privacy and well-being of all members and guests. With today’s advanced technology in telephone, video devices, and cameras, our YMCA’s safe environment can be easily compromised. For the safety and privacy of our members and guests, the following policies have been put in to effect:
- Electronic devices, including but not limited to cell phones, tablets and e-readers may not be used in locker rooms, bathrooms, or program areas.
- Members are asked to be considerate of others while using cell phones for conversations or listening to music. When it is necessary to take a call, please move to a common area such as a hallway or the lobby. All personal music devices must be used with headphones at a volume level inaudible to others nearby.
- Taking photos or recording video is not permitted at the YMCA without the expressed consent of a Program Director or the CEO. If you would like to take photos for personal use, please speak with program staff prior to doing so.
- For the safety of all members and participants, electronic devices including cell phones are prohibited in the pool area. Lap swimmers are permitted to use waterproof personal music devices; they must be used with headphones at an acceptable volume level.
- Members and guests should report any problems relating to others using cameras and cell phones to a Y staff member.
Occasionally, a YMCA photographer will be present to take photographs in classes or at YMCA-sponsored events. Unless otherwise indicated, participants irrevocably release, consent and allow the Ann Arbor YMCA and its agents to use photographs/likeness/voice, as it pertains to participation with the YMCA, in any manner for promotional efforts without expectation of any reimbursement in connection with its use.
DIVERSITY AND INCLUSION STATEMENT
The Ann Arbor YMCA is made up of people from every walk of life, working side by side to strengthen communities. Together we strive to ensure that everyone, regardless of age, race, gender, gender expression, gender identity, income, faith, sexual orientation or cultural background has the opportunity to live life to its fullest.
KEEPING IN TOUCH
Critical facility information about the building (including pool closures, snow days etc.) can be accessed on the website (www.annarborymca.org) or by signing up for our SMS text messaging:
Please text the appropriate keyword to 844.608.9622 on your smartphone:
- Anuncios (Spanish language)
- Facility ( for building and weather-related issues)
- YouthSports (for outdoor field sport weather-related issues)
Your regular text messaging or data plan rates will apply, and you can opt out at anytime by texting STOP to 844.608.9622. If you do text STOP, you will be unsubscribed from all keywords, and must re-subscribe to any that you wish to continue with. Please note that the mailbox is unattended: if you have questions, please contact the Front Desk at 996-9622. Get critical facility or program information immediately and easily!
WINTER WEATHER POLICY
On days when the temperature and/or wind chill are below -20F or when the Road commission declares unsafe roads, we will cancel morning classes until noon. We will make every effort to have this posted by 6:00 a.m. A decision will then be made by 9:00 a.m. whether to cancel classes after noon. Class cancellations will be posted on the website and on social media. Members and class participants will be emailed and those who have signed up for text alerts will be sent a text. (Please use your cell phone to text Facility to 844.608.9622. We will only text your phone in the event of an equipment issue, class cancellation, or building closing. . If it is a class in the pool, please use your cell phone to text Pool to 844.608.9622, for aquatics-related updates. ) Please note that Ann Arbor YMCA classes may still run even if AAPS is closed! ) Refunds will not be issued for programs or classes cancelled due to weather. When possible make-up classes will be run and free mini-sessions will be offered between class sessions. The Ann Arbor YMCA holds the right to close facilities during extreme weather conditions to ensure staff and member safety.
SEVERE WEATHER POLICY (POOL CLOSURES)
The YMCA of the USA recommends that indoor pools be closed during a lightning storm. If lightning occurs in the area, the pools are cleared when either of the following occurs: (1) cloud-to-ground lightning is observed, and less than 30 seconds pass from seeing a flash and hearing thunder from that flash; (2) in-cloud lightning is occurring overhead. The pool can be considered safe to reoccupy 30 minutes after the last lightning is seen or thunder is heard.
While bonding and grounding of a facility may add a level of protection, there is no way to completely reduce the risk of electrocution in an indoor pool during an electrical storm. The Ann Arbor YMCA follows a policy to evacuate the pool and other wet areas when lightning is present, threatening, or when the conditions are right.
OPEN SWIM POLICY
At the Ann Arbor YMCA we care about the safety of our young members and guests. We have swim test procedures in place to help keep children safe in the water.
Swim Test Elements:
Swim 50 yards– competitive stroke must be in good form. “Doggie Paddling” does not count
Jump into the deep end
Tread water for 30 seconds
Red Wrist Bands and Children 6 and Under:
All children 7-14 years of age who have declined to take the swim test or who have not passed
Must remain in the family pool at all times
Lifejackets available– just ask a lifeguard
Children 6 and under must be within arms reach of a parent at all times
Green Wrist Bands:
Children ages 7-14 who have passed the swim test
May swim in both lap and family pools (appropriate use of lap pool is a must)
Stop by the lifeguard office to receive your band after successfully completing the test
TERMS AND CONDITIONS OF USE
Please read the following terms and conditions relating to your use of this website carefully. By using this website, you are deemed to have agreed to these terms and conditions of use. We reserve the right to modify them at any time. You should check these terms and conditions periodically for changes. By using this website after we post any changes to these terms and conditions, you agree to accept those changes, whether or not you have reviewed them. If at any time you choose not to accept these terms and conditions of use, please do not use this website.
Scope of Terms and Conditions
These terms and conditions apply to your use of this website. These terms and conditions do not apply to your use of unaffiliated websites to which YMCA of the USA website only links.
Restrictions on Use of Materials
The contents of YMCA of the USA’s website (the website) are protected by copyright and trademark laws, and are the property of YMCA of the USA. Unless we say otherwise, you may access the materials located within the website only for your personal use. This means you may download copies of posted materials for personal, noncommercial use only, so long as you neither change nor delete any author attribution, trademark, legend or copyright notice. When you download copyrighted material, you do not obtain any ownership rights to that material.
You may not modify, copy, publish, display, transmit, adapt or in any way exploit the content of the website. Only if you obtain prior written consent from us — and from all other entities with an interest in the relevant intellectual property — may you publish, display or commercially exploit any material from the website.
For the convenience of our vendors, we may display catalogs of stock images, descriptions and product specifications. While we try to offer reliable data, we cannot promise that the catalogs will always be accurate and up-to-date. You agree that you will not hold our vendors responsible for inaccuracies in their catalogs. The catalogs may include copyrighted, trademarked or other proprietary materials. You may use the catalogs only for informational purposes. You may not use catalog content in a way that infringes or violates the proprietary rights of another.
These terms and conditions apply only to the website, and not to the websites of any other companies or organizations, including those to which the website may link. We are not responsible for the availability of any other website to which the website links. We do not endorse or take responsibility for the contents, advertising, products or other materials made available through any other website. Under no circumstances will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, goods or services available on any other website. You should direct any concerns to that website’s administrator or Webmaster. We reserve the right, however, to rescind any permission granted by us, and to require termination of linking to the website, at our discretion at any time.
The services materials on the website are provided “as is” and without warranties of any kind, either express or implied. We disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
We do not warrant that any functions contained in the website will be uninterrupted or error-free, that defects will be corrected, or that the website or the server that makes them available are free of viruses or other harmful components.
We do not make any representations regarding the use or the results of the use of the services or materials in this website in terms of their correctness, accuracy, reliability, or otherwise. You assume the entire cost of all necessary servicing, repair or correction to your system.
Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
We do not endorse, warrant or guarantee any products or services offered on the website. We are not a party to, and do not monitor, any transaction between users and third-party providers of products or services.
Limitation of Liability
Under no circumstances, including but not limited to negligence, will we be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on the website, or any products of services provided pursuant to the website, even if advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages (including but not limited to lost data), so the above limitation or exclusion may not apply to you. In no event shall the total liability to you by us or any of our licensors or suppliers for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you to us, if any, for accessing the website.
No Personal Advice
The information contained in or made available through the website cannot replace or substitute for the services of trained professionals in any field, including, but not limited to medical or legal matters. In particular, you should regularly consult a doctor in all matters relating to physical or mental health, particularly concerning any symptoms that may require diagnosis or medical attention. We make no representations or warranties concerning any treatment, action, or application of medication or preparation by any person following the information offered or provided within or through the website. We will not be liable for any direct, indirect, consequential, special, exemplary or other damages that may result, including but not limited to economic loss, injury, illness or death.
You agree to defend, indemnify and hold us harmless, and our officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) any breach by you of any of these terms and conditions, (ii) your content and materials, (iii) your use of materials or features available on the website (except to the extent a claim is based upon infringement of a third party right by materials created by us) or (iv) a violation by you of applicable law or any agreement or terms with a third party to which you are subject.
We control and operate this website from our offices in the United States of America. We do not represent that materials on the website are appropriate or available for use in other locations. Persons who choose to access this website from other locations do so on their own initiative, and are responsible for compliance with local laws, if and to the extent local laws are applicable.
These terms will be governed by and construed in accordance with the laws of the State of Illinois, without regard to any principles of conflicts of law. You agree that any action of law or inequity that arises out of or relates to these terms will be subject to binding arbitration in accordance with the Illinois Arbitration Association and will be arbitrated in Chicago, Ill. If any of these terms and conditions is found unlawful, void, or for any reason unenforceable, then that provision will be considered severable from the remaining terms and conditions, and will not affect the validity and enforceability of the remaining provisions. This is the entire agreement between you and us relating to the subject matter it contains. This agreement may be modified only by our posting of changes to these terms and conditions, or by a writing signed by both parties.
Digital Millennium Copyright Act (“DMCA”) Notice
Materials may be made available via the website by third parties not within our control. We are under no obligation to, and do not, scan content used in connection with the website for the inclusion of illegal or impermissible content. However, we respect the copyright interests of others. It is our policy not to permit materials known by us to infringe upon another party’s copyright to remain on the website.
If you believe any materials on the website infringe upon a copyright, you should provide us with written notice that at a minimum contains:
i. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
ii. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online website are covered by a single notification, a representative list of such works at that website;
iii. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
iv. Information reasonably sufficient to permit us to contact the complaining party, such as an address, telephone number, and, if available, an electronic mail address at which the complaining party may be contacted;
v. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
vi. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
All DMCA notices should be sent to our designated agent as follows:
YMCA of the USA
101 N Wacker Drive
Chicago, Ill. 60607
It is our policy to terminate relationships regarding content with third parties who repeatedly infringe the copyrights of others.
This privacy notice will advise you about our guidelines concerning the use of your personal information, including the reasonable efforts we make to protect your personal information in accordance with these guidelines, and about what choices you have concerning our use of such information. We keep your private information private by
- Not selling your information. You have entrusted the National Council of Young Men’s Christian Associations of the United States of America and its independent and autonomous member associations (collectively “The Y”) with your personal information, and we’re committed to using it wisely. The Y will not sell, share or otherwise transfer your personal information to anyone without your consent.
Please refer to this policy regularly. The Y may need to change this policy from time to time to address new issues and reflect changes on our websites or within YMCA branches. We will post material changes on our websites or otherwise notify you and update the “Last Date Updated” field in the “Revision History” at the bottom of this page so that you will always know our policies regarding what information we gather, how we might use that information and whether we will disclose that information to anyone.
This policy applies to the personal information that you provide to The Y, either through our websites and mobile applications or in person at a YMCA branch or program site. This policy does not apply to your use of unaffiliated sites to which our websites link. This policy does not apply to Personal Health Information (“PHI”) collected through the YMCA Diabetes Prevention Program or any other program offered by The Y that requires the collection of PHI or other HIPPA protected information.
Collection of Personally Identifiable Information
The Y collects personally identifiable information (PII) from you when you voluntarily submit such information to us. The collection of PII may occur in person or on a website or mobile application operated, provided or otherwise controlled by The Y. This information may include your name, home address, email address, telephone number, date of birth, demographic information, sex-offender status, membership status, emergency contact information and other information that we may need to collect in connection with certain events, including but not limited to:
- registration for, or participation in, events, classes, camps and other activities or programs offered by The Y;
- participation in YMCA Nationwide Membership
- registration for surveys, forums, content submissions, chats, bulletin boards, discussion groups, requests for suggestions or other services or activities offered on our website;
- answering your inquiries about our websites, organization, membership or other services or activities; and
- registration as a member of The Y.
Collection of Photographs
The Y may also collect your photograph, by capturing your image at a YMCA or scanning your personal identification card, for the purpose of identifying you as a member, volunteer or program participant. This photograph ID will not be used for any commercial purpose without your authorization, and shall not be retained longer than three years from your last interaction with The Y.
Use and Disclosure of PII
If you do provide us with PII, The Y may contact you based on the information you provide to communicate with you about YMCA activities that may be of interest to you and your family.
The Y will use its best efforts to never disclose any PII about you to any third-party for purposes unrelated to the YMCA without having received your permission except as provided for herein or otherwise as permitted or required under applicable law.
We do not rent or sell PII, including information provided about children, to third-parties. The Y may share PII with trusted service providers, such as payment processors, technology partners or other providers that need access to your information to provide operational or other support services while you are a YMCA member or program participant. In certain circumstances, we may also share information with select similar nonprofit organizations that may offer activities of interest to you.
We may also provide PII to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the provision of such information is required or permitted by law, such as in connection with the investigation or assertion of legal defenses or for compliance matters.
Collection of Payment Transaction Information
When you make a payment or donation, we collect information to process the financial transaction and may use that information to contact you in the future about The Y and its programs. Your payment information is transmitted to us using a secure Internet method that helps maintain the privacy of this information. During the time your payment information resides on our computers, it is in an encrypted format and can only be accessed by authorized personnel with a decryption key.
Collection of Non-Personally Identifiable Information
We collect non-personally identifiable information without limitation, through the use of the following types of methodology:
- “Cookie” technology: A cookie is an element of data that a website can send to your browser, which may then store it on your system to help enhance your experience in using our sites and to provide us with technical information about your usage.
- IP address tracking: An IP address is a number that is assigned to your computer when you are on the Internet. When you request pages from our Sites, our servers log your IP address.
- Web beacons: A web beacon, or “clear gif,” is a small graphic image on a webpage or web-based document that a website can use to determine information about a user.
Non-personally identifiable information might include the browser you use, the type of computer you use, technical information about your means of connection to our websites (such as the operating systems and the Internet service providers utilized) and other similar information. Our systems may also automatically gather information about the areas you visit and search terms you utilize on our websites and about the links you may select from within the sites to other areas of the World Wide Web or elsewhere online.
Although an industry-standard do-not-track (DNT) protocol has not yet been established, The Y’s information collection and disclosure practices and the choices it offers to consumers will continue to operate as described in this Policy.
Use of Non-Personally Identifiable Information
We use non-personally identifiable information for our purposes related to running YMCAs and their programs, and, in particular, to administering websites, and, in the aggregate, to determine what technologies are being used. We may also share aggregate, non-personally identifiable information with third-parties.
Collection of Sensitive Information
Where necessary, The Y may collect certain sensitive information from you, including
- payment card or bank account information to process fees or donations; and
- health information in connection with various fitness programs, programs in which we are responsible for supervising children, health screenings or other health service events that we may provide from time to time.
Access to sensitive information is restricted to those individuals who have a legitimate need for access. We will not use or disclose your information to third-parties unless such disclosure is necessary to accomplish the purpose for which the information is collected.
Privacy of Children
We are mindful that young people need special safeguards and privacy protection. We realize that they may not understand or be able to meaningfully consent to the provisions of our policy or be able to make thoughtful decisions about the choices that are made available to our adult users. We strongly urge all parents or legal guardians to participate in their children’s exploration of the Internet and any online services and to teach their children about protecting their personal information while online.
To provide the services we offer, we sometimes need to collect certain information about children in both online and offline contexts. If we ask for PII from children under 13 in connection with our online services, where required we will comply with the Children’s Online Privacy Protection Act (COPPA), including taking additional steps to protect the privacy of such information, including
- obtaining verifiable consent from the parent or legal guardian of the child before collecting or using the child’s PII;
- notifying parents about what PII is being requested and how that PII will be used and/or shared, such as through this policy;
- limiting the online collection of PII from children to no more than is reasonably necessary to accomplish the purpose of the collection;
- giving parents a description of and access to the PII we have collected from their children;
- offering them the opportunity to request that such PII be changed or deleted;
- offering them an opportunity to prevent any further use or collection of information about their children; and
- maintaining reasonable procedures to ensure the confidentiality, security and integrity of the personal information collected.
We may also need to collect certain information about children and minors in an offline context, such as when
- a parent or legal guardian of a minor signs up for a membership including the child at a local YMCA, or for a program or camp we offer at one of our locations; and
- minors visit our facilities without a membership, where we may collect information about them to be able to contact their parent or legal guardian to notify them of an injury or other issues involving the minor.
Links to Other Sites
Users may find other content on our websites that link to the sites and services of other third-parties. We do not control the content or links appearing on these sites. Third-party sites or services, including their content and links, may be constantly changing and may have their own privacy policies and customer service policies. We encourage you to review the privacy policies of any third-party sites or services before providing any of them with your personal information.
If you opt-in to receive information from us, you can change your mind later. If at any time you would like to stop receiving such information or opt out of a feature, you may change your options by contacting email@example.com. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will make reasonable efforts to do so upon your request, and we are unable to have your information removed from the records of any third-party who has been provided with your information in accordance with this policy.
Personal Data Access and Accuracy
You may contact The Y with inquiries or complaints regarding the use of information about you. We will use reasonable efforts to grant reasonable requests to access data about the requester. We will also make reasonable requests to correct any incorrect or misleading data about the requester.
The Y takes appropriate administrative, technical and physical measures to safeguard against unauthorized processing of personal information, and against the accidental loss of, or damage to, personal data. We maintain appropriate physical, electronic and procedural safeguards to protect your personal information collected via the website. Access to information is restricted to employees who need to know information in the course of providing operations or services. However, The Y cannot provide an absolute guarantee of the security of any of our websites or any other site on the Internet.
Consent to Transfer
YMCA websites are operated in the United States. If you are located outside of the United States, please be aware that any information you provide to The Y will be transferred to the United States by using YMCA websites, participating in any YMCA services and/or providing us with your information, you consent to this transfer.
California Privacy Rights
The California “Shine the Light” law permits California residents to annually request and obtain information free of charge about what personal information is disclosed to third-parties for direct-marketing purposes in the preceding calendar year. The Y does not distribute your personal information to outside parties for their direct marketing without your consent.
Updating your Personal Information
You can update your personal information by emailing us at firstname.lastname@example.org or via a written request mailed to: Chad Wood, VP of Operations at 400 West Washington Street, Ann Arbor MI 48103. Please do not send Social Security numbers or other sensitive information to us via unencrypted email.
Guidelines for participants in our social media, blogs and forums are available at http://www.ymca.net/community-guidelines